Interactive directory and discovery

Interactive Directories & Destination Discovery

Helping visitors find both what they need and where it is.

Directories answer what; maps answer where. MCB connects the two so visitors discover destinations, services, and businesses and immediately understand how to reach them within the environment.

Home/Interactive Directories & Destination Discovery

The Operational Challenge

Directories and maps are maintained separately.

Directories of tenants, departments, services, and businesses are maintained apart from the maps that show where they are. Visitors find what they need in one place and where it is in another, and reconcile the two themselves.

  • Directories and maps are separate systems that drift out of sync.
  • Visitors must combine what and where on their own.
  • Discovery is limited to listings rather than guided, mapped results.
Directory connected to map

Functional Description

What this capability does.

MCB connects interactive directories to the destination map. Visitors search and browse for destinations, services, and businesses and receive mapped, routed results within a single experience.

  • Directory content is maintained through the administrative environment.
  • Directories are connected to the map so results are routed, not just listed.
  • Discovery integrates with real-time updates so results reflect current conditions.

Integration Architecture

How this capability fits within MCB infrastructure.

Each capability connects source systems to user-facing experiences through the MCB infrastructure layer, maintaining governance and consistency across every surface.

Source Systems

Scheduling & Calendars
Facility & Asset Systems
Access & Identity
Business Directories
External Data Feeds

MCB Infrastructure

The connecting layer

Data normalization, governance, mapping, and distribution across every surface.

User Experiences

Web Experience
Mobile Experience
Kiosks & Signage
Admin Console
Analytics & Reporting

Frequently Asked Questions

Next Step

Connect what visitors need with where it is.

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